WELCOME TO BUDD
HOW DO WE STOP DOING DUMB THINGS TO OUR CUSTOMERS AND OUR PEOPLE?
Budd design and deliver brilliant customer experiences by helping companies to really listen and act on what customers & staff know
Entrepreneurs for corporates
Disruption + digital transformation – what does this really mean? Serial entrepreneurs, we bring a start up mentality to think differently about your challenges and to get things done. We do this with and for your customers. Straight talking. Ideas. Experience. Pragmatism. Different perspectives. Consulting. Management. Experienced facilitation, chairing and public speaking.
The Best Service Is No Service
A best selling book written by colleagues in our global alliance LimeBridge, The Best Service Is No Service is an ecosystem of data, process, cloud based tools and accountability. It is ideal for high growth without adding proportionate sales and support costs. For large scale operations, the benchmark is a 20% per annum reduction in effort for customers and in budgets.
Thought Leadership
We work and share with UK and global clients, so we stay up to date with the latest practices and technologies that might help you. We present & judge awards, work with Pro Bono charity clients and with our colleagues internationally. For a decade, we have facilitated the Chief Customer Officer Forum of passionate clients, sharing customer challenges old and new.
OUR PASSION
At Budd we challenge companies on behalf of their customers and staff. Our passion is “How do we stop doing dumb things to our customers and our people?”.
We bring thought leadership, track record, proven methodologies and energy. To deliver with you an impact and to form a legacy of which you can be proud.
We bring more than a decade of experience, systematically implementing the low effort. high growth model derived from Amazon’s success: The Best Service Is No Service.
And we take the long view about sharing for others to benefit from our experience, whether through our public speaking, Pro Bono work or the exclusive Chief Customer Officer Forum of leading directors and managers driving customer experience.
Peter Massey – Founder
RUN VT
Who we work with
We work with CEOs, CMOs, business, digital or commercial heads and with transformation project leads, customer experience and customer service directors.
We find we work best with the ambitious and the frustrated. Sometimes we stabilise, but mainly we agitate and energise. Our client relationships last for years, but steady state, we are not.
The issues we address
Scaling revenues faster than costs
Protecting and enhancing your reputation – ‘word of mouth’ is free
Inspiring you and your teams to deliver results
Doing business digitally, analytically, differently
Switching on & scaling what your people know, to stop dumb things
Satisfied Clients
Mainstream Brands
Industry Sectors
Public Events
OUR VALUED CLIENTS INCLUDE...

OUR CLIENTS LOVE WHAT WE DO FOR THEM
Example Client Cases
The case studies below serve as examples of our industry reach and breadth of knowledge