WELCOME TO BUDD
HOW DO WE STOP DOING DUMB THINGS TO OUR CUSTOMERS AND OUR PEOPLE?
Budd design and deliver brilliant customer experiences by helping companies to really listen and act on what customers & staff know
At Budd we challenge companies on behalf of their customers and staff. Our passion is “How do we stop doing dumb things to our customers and our people?”.
We bring thought leadership, track record, proven methodologies and energy. To deliver with you an impact and to form a legacy of which you can be proud.
We bring more than a decade of experience, systematically implementing the low effort. high growth model derived from Amazon’s success: The Best Service Is No Service.
And we take the long view about sharing for others to benefit from our experience, whether through our public speaking, Pro Bono work or the exclusive Chief Customer Officer Forum of leading directors and managers driving customer experience.
Peter Massey – Founder
Who we work with
We work with CEOs, CMOs, business, digital or commercial heads and with transformation project leads, customer experience and customer service directors.
We find we work best with the ambitious and the frustrated. Sometimes we stabilise, but mainly we agitate and energise. Our client relationships last for years, but steady state, we are not.
The issues we address
Scaling revenues faster than costs
Protecting and enhancing your reputation – ‘word of mouth’ is free
Inspiring you and your teams to deliver results
Doing business digitally, analytically, differently
Switching on & scaling what your people know, to stop dumb things