THOUGHT PROVOKING COMMUNITIES

CONNECTING ACROSS ORGANISATIONS

A SHARED PASSION

Budd work in thought leading communities across industries, causes and geographies to make YOU successful. We share pragmatic experiences & deep knowledge of delighting YOUR customers

Take a look below at our communities of experience. They include client experts in the Chief Customer Officer Forum, good causes through our Customer Experience Pro Bono network, our advisory board and our international colleagues & experts in the LimeBridge Global Alliance with relationships dating back to the formation of Budd in 2001.

In 2017 we became part of the Activeo Group based in Paris, Geneva, Mumbai & Singapore. One of our LimeBridge partners, they share with us a deeper access to technology partnerships.

SPEAKER ENGAGEMENTS

When it comes to the subject of customers, our MD Peter Massey has 30 + years of stories to share and a vast experience of sharing them on stages worldwide.

What are you trying to achieve? Passion & enthusiasm. Stop to think. Pragmatism. World class thinking. Historical insight or futurology. Honest conversations. 600 people or 6 on a board.

Peter is a “serial entrepreneur” and investor. A physicist, running sock factories, a winning sales career in telco. A petrolhead playing music. 4 businesses grown: buyout, sale, listing, ongoing. Author, presenter, chair, expert facilitator. Passionate about all things customers.

THE CHIEF CUSTOMER OFFICER FORUM

The Chief Customer Officer Forum is an exclusive meeting place for passionate and knowledgable customer advocates and leaders. The purpose is to share successes and failures in confidence, to discuss personal and industry futures and to improve professional working lives. Energy, sanity and a great experience in itself. No powerpoint.

Now in its 11th year, membership is by invitation and referral.

Private members area here.

LimeBridge GLOBAL ALLIANCE

When we founded Budd we had an ambition to be the Amazon of consulting. So contacting friend Bill Price in the US, who ran Amazon’s customer side, seemed the right thing to do. He joined our advisory board and formed his own consultancy at the same time. We both thought… let’s go global on day one! So we formed LimeBridge from our alumni and the have worked closely ever since, sharing best practices, clients and project work globally.

CUSTOMER EXPERIENCE PRO BONO

We work with charities, social enterprises and public bodies even if they have no budget. We’ve always helped clients with free access to ideas & information. And now we help good causes get professional volunteers for short interventions or longer relationships.

LEARNING NETWORKS

Our advisory board has helped Budd develop over the years, both commercially and personally. We also extend our work into helping other organisations and individuals develop over time. We believe in sharing information freely and are always happy to mentor and just be there when there’s a tough problem. Our relationships matter to us.

We’re always happy to talk, share ideas and make suggestions.