A powerful combination of direct messages and amusing cartoons that will challenge the thinking in your organisation. Demand management and good customer experiences do not conflict with each other in the best organisations where reducing costs by 20% per year, increasing revenues and still delivering great experiences for staff and customers are the norm!
If you want the book from our LimeBridge partners Bill Price and David Jaffe with the same title – “The Best Service Is No Service” – you can order it from…Amazon of course! Read more about it on our site first.
Please log in or register an account to download the minibook.