Background The Problem Listening Acountability
Overview Step 1: Collect VOC Step 2: Aggregate Insight Step 3: Accountability Step 4: Resolve issue Step 5: Feedback

The Solution: WOCAS.NET

Assign accountability


WOCAS.NET provides the complete infrastructure needed to run and manage the WOCAS process effectively.

It is a web based solution provided as a hosted service. Only a web browser and internet access are needed to use the system. 

WOCAS.NET allows the entire organization to be connected, even across complex structures with different parties involved (e.g. multi vendor outsourcing of contact centres).

Information can be logged and aggregated from all over the world. Business Owners can involve front line staff wherever they are located regarding identified issues to support the solution process.

The benefits of this approach are:

  • Easy to implement - Only a web browser and internet access are needed to use the system. Customer specific set up and application hosting is provided as a managed service.
  • Scalable - The system is completely scalable. It can be set up in a phased approach starting with a small pilot team and broadening usage to the entire organization at a later stage.
  • Pay per use - The solution is invoiced per user on a monthly basis. No investment upfront into infrastructure and licenses.