Step 1: Get the voice heard where change can be driven
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Customer Facing Representatives easily document the "Voice of the Customer" in so called Voices (not just single contacts) using an easy to use web portal.
Unlike typical cases or tickets from transactional customer facing systems, voices contain very detailed information on customer problems.
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Information for systematic categorization and automatic scoring is provided within the Voices.
After submitting the Voice, it is automatically assigned to the correct Voice Analyst who can assign the problem to the appropriate Business Owner