Budd: Bringing the digital, consumer and contact centre worlds together
Budd bring an objective ‘Me2B’ view of your company and apply the Amazon growth model through ‘The Best Service Is No Service’
Budd combines leading edge, bespoke consulting expertise with a range of best practice tools and processes so you can give your customers, your people and your business what they need. Across all industries.
We remove unnecessary contact for customers. And where necessary, optimise contact for your customers as they travel across your contact channels. Online, mobile, face to face, telephone, chat, social.
As well as consulting services Budd offer hosted web-based solutions that enable fast and effective deployment of customer experience processes derived from how Amazon became legendary. You can read more about this and all our other areas below. Or just get in touch to talk through your ideas.
Skyline is a methodology that helped Amazon to develop their award winning service. It gave them the highest customer satisfaction ratings of any business while reducing unnecessary customer contact by 20% year on year. It is now a Fast+Simple best practice process that Budd and our LimeBridge partners have implemented for companies worldwide. Read more
Deciding what to outsource, how and where to take it and how to run the relationship successfully are core capabilities of Budd. We can simply keep you up to date with the trends or help you to achieve your strategic plans. Read more
Get in touch to talk about how we can help you