People, Organisation and Leadership (40)
Contact Centre, Operations and Performance Management (35)
Customer Feedback and Action (18)
Our mission in the CCO Forum is "How do we stop doing dumb things to our customers and people? Find out more.
For sharp comment and great customer experience stories subscribe to the Budd Newsletter or select one to read online now.
5 July 2012
This June saw the second Stop Doing Dumb Things Unconference take place at the Spring, London.
With special thanks going to Ben Willmott, Head of Public Policy, Chartered Institue of Personnel & Development; Neil Morrison, Group HR Director, Random House Publishing and writer of the Change Effect blog; Neil Jervis, Director of Resonate (community recruitment and community interest firm) and Peter Peart from Cambridgeshire based Redgate Software. They were all superb at providing us with excellent talking points and imparting more that a few pearls of wisdom!
The fab guys from Creative Connections also provided so brilliant animated notes on our wall - amazing how they were able to capture everything about the day!
The day was also caputured by Martin Couzens creater of the Its Developmental blog who provided a really great social media "buzz" around the event - thanks Martin! Images from the day can be found here.
A massive thanks must also go to all our fab attendees - we really felt some great points came out of the day and it was lovely to see so many faces, both old and new!