Our mission in the CCO Forum is "How do we stop doing dumb things to our customers and people? Find out more.
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Another fantastic Unconference looking at the core question that we are passionate about - How Do We Stop Doing Dumb Things To Our Customers and Our People?
This year's CCA awards were held in the star studded and glamorous location of Glasgow’s Hilton Hotel
Budd's latest whitepaper explores the theme of "it's raining projects" from a customer-oriented perspective and provides advice on how to implement organisational change - and be successful in the process.
Budd’s latest whitepaper discusses the importance of understanding the causal link between employee behaviour and customer behaviour, alongside your implementing 21st century technology.
Budd’s latest whitepaper discusses how companies are failing to build valuable relationships with the silent majority of their loyal customers because they focus too narrowly on customer complaint management and not on understanding and eliminating the causes that lie behind complaints.
Working with Budd, RAC have set up and run successfully the practical processes that were originally developed in Amazon and written about in the book "The Best service Is No Service".
Budd’s latest whitepaper explores common and mistaken reactions to problems in a customer facing operational environment and explains why, if you don’t know what’s really causing the problems, the answer is unlikely to be found by counting harder.
Budd’s latest whitepaper 'How useful is a Wiki?’ demonstrates that front line agents are the right type of people to involve in setting up user-friendly wiki sites that prove a hit with contact centre colleagues.
Budd has launched a new white paper
Budd have been busy judging awards this year.