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Featured News
Avoidable Contact Summit, 29th September 2008
On the 29th September Budd and Contact Centre Clinic are holding a one day “Avoidable Contact” summit for government, local government, NHS and Police authorities.
News
David Naylor judges the European Call Centre Awards 2008
August 2008
David Naylor is working in association with CMP Call Centre Focus to judge the 'Best Customer Service' category for the European Call Centre Awards 2008.
Avoidable Contact Summit, 29th September 2008
July 2008
On the 29th September Budd and Contact Centre Clinic are holding a one day “Avoidable Contact” summit for government, local government, NHS and Police authorities.
Chief Customer Officer Forum
July 2008
The 5th Chief Customer Officer Forum met in Cork, 9th - 10th July 2008
The Best Service is No Service Book Launch
April 2008
April 3rd saw the launch in the UK of "The Best Service Is No Service."
If you want to be loved do it right
March 2008
Alan Mitchell of the Financial Times reviews "The Best Service is No Service"
Book Launch 3rd April 2008 - The Best Service is No Service
March 2008
Our first LimeBridge book "The Best Service is No Service" launches in London on the evening of April 3rd.
National Customer Service Awards
February 2008
The National Customer Service Awards celebrate the effect and impact of excellent Customer Service on the Consumer and Businesses. This year our own Sue Cooke is one of the judges.
BBC tells the Amazon story
February 2008
The World in Business programme on BBC Radio 4 last Thursday focused on two subjects we're passionate about - making your business Fast+Simple for your customers and people and how Amazon have done it! You can listen to the broadcast again.
The third CCO Forum senior management networking meeting took place at the British Academy
December 2007
The CCOF is by invitation only and is attended by those who champion the customers’ cause in their business and want to mix with like minded people behind Chatham House rules.