See how Carnival UK handled 19% more calls with only 4% more people, through seasonal time-banking and increasing the part-time ratio from 5% to 25%, reducing abandon calls by 10% and increasing coaching time by 5%. As part of wider business changes, a new, larger resource planning team took the pressing need for flexibility and created a resourcing approach that tool Carnival to a 5-star rating for work-life balance and transformed the role and profile of the resource planning team.

Take from Best Practice Guide 2007 – Profession Planning Forum

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