Stop Doing Dumb Things 2012 Unconference is here!

We are delighted to announce this years Stop Doing Dumb Things Unconference!

At Budd, we feel customer and employee experiences are connected, so we invite you to join us at the Stop Doing Dumb

This unconference has been design to transform how your people treat these connections and what is great is that because we are an unconference you can leave and join discussions as you wish and tailor the day to fit your businesses needs. 

Visit our website or dive straight in and book you tickets here. 

We look forward to welcoming you!

Chief Customer Officer Forum, Germany

Please contact us for more information

Chief Customer Officer Forum, UK

www.budd.uk.com/chiefcoforum.html

The UK Customer Effort Agenda in the public and private sectors

A half day event hosted at HMRC. HMRC won one of LimeBridge's global "The Best Service Is No Service" awards in 2011. Despite facing significant resourcing challenges, they evidence the case that lowering customer effort saves significant unnecessary spending and boosts staff morale. Bringing in private sector examples as well, the morning will focus on the shifts in management behaviours brought about by adopting a different understanding of what customers want from businesses and who is accountable for providing it.

For more information contact peter.massey@budd.uk.com

CCOF Australia

CCOF Americas

Chief Customer Officer Forum, UK

www.budd.uk.com/chiefcoforum.html

CCOF Australia

Budd Networking event - Service in a social world

The way people use social media is rapidly changing the relationship between buyer and seller, between employee and employer.

What impact have you seen social tools having on customer and employee experiences? Who is managing the change well, who not so well? 

Come and join us for the next Budd networking event on May 17th, share your stories and debate who's hot and who's not. Doug Shaw will host this interactive session which will include social media case studies and some unusual examples of using the power of song and social media to get better service. You can see a recent example of Doug's work here. 

Doug runs the stakeholder engagement consultancy What Goes Around. He uses conversational and artistic methods to help people understand their stakeholder relationships better in order to make work more useful and enjoyable, and to help people deliver better service. His customers talk about him like this: "Doug is engaging, passionate and committed to making organisations a better place to be. Even better than that, his enthusiasm is so infectious; he rallies others to the cause ensuring that change can actually happen."

Doug is married to Carole and they have a daughter, Keira. When he is not working with customers, Doug enjoys cycling, playing the guitar, and good food and wine. Though not all at the same time.

5:15pm for a 5:30 pm start. Speaker followed by drinks. If you'd like to attend please contact Ian Morton

Contact Centre Innovation Awards 2011

Peter will be judging the PPF Innovation Awards . Click here to see our video re the live announcement of the finalists on Tuesday December 14th

Peter will be presenting on 'social business' at the event at the Hilton Birmingham Metropole near NEC on 11th and 12th April 2011
 

Chief Customer Officer Forum, UK

www.budd.uk.com/chiefcoforum.html

Budd Networking event

Our next Budd network event is at the end of February 2011 ( 23rd TBC)  in central London and will cover the topic of "What happens when a consultant gets a real job?". Please contact us if you'd like to take part

CCOF Americas