Avoidable Contact Summit

Budd and Call Centre Clinic are holding a one day “Avoidable Contact” summit for government, local government, NHS and Police authorities. Take a look at the draft agenda

Chief Customer Officer Forum

Porsche is kindly hosting driver experience at Silverstone before the 6th meeting of the CCO Forum at the Old Bank Hotel in Oxford. To learn more about CCOF and membership, click here.

Health and Wellbeing Conference

Well-being is a fast emerging topic which is on everyone’s lips. A recent survey indicated that most of the FTSE 100 companies would have adopted a wellbeing or wellness strategy for their employees by 2010.

CCMA have some first class speakers from both the Public and the private sector and on the day you will hear:

• How health and wellbeing saves employers money.
• The impact stress has on your workforce.
• How to start, run and evaluate a health and wellbeing programme.
• The legal pitfalls to avoid.
• How technology can help your wellbeing programme.
• Case studies from employers who have reduced absence and had fantastic results. Including speakers from the Co-operative Financial Services, Heath Lambert and Let’s Get Healthy.

Cost is just £95 for CCMA members with great reductions for guests too so find out more at: www.ccmawellbeingevent.co.uk  by e-mail at: enquiries@ccmawellbeingevent.co.uk  or call on: 0191 255 8843

ICS Annual Conference

Peter will be taking part in a debate at the ICS conference in October addressing the motion: “This house believes that the onward march of technology and its deployment in organisations to increase productivity and supposedly improve customer service is in fact the cause of huge declines in the customer service delivered by organisations in all sectors of industry and commerce in this country.”

LimeBridge

The 13th global gathering of LimeBridge

Vereniging Contactcenters Nederland Congress

Peter will be keynoting. More information about the event here

Customer Experience Exchange

Peter will be chairing IQPC’s  inaugural Customer Experience Exchange in Amsterdam on November 26th-27th . This practitioner-led Director’s forum is built around real world examples, lessons learned and best practice from leading global organisations. For more details contact us or click here to see the event on the IQPC website

Click here to view the full line up of the Customer Experience specialists who will be sharing the secrets of their success with you in November

NHS event for the East of England Strategic Heath Authority

Peter Massey is giving a keynote speech on consumerism in the National Health Service and learning lessons from other industries as the NHS starts to measure effectiveness by cusomter perception

Chief Customer Officer Forum

Amazon is kindly hosting this 5th meeting of the CCO Forum. To learn more about CCOF and membership, click here.

Call Centre Clinic Live - Attrition boot camp

The call centre industry's recruitment and retention summit. As we are chairing this event we can get some free places. Please get in touch if you'd like to go

Download the delegate brochure here

Customer Service Training Association

Peter and Sue will be speaking at this event

European Customer Management World

Peter is on the advisory board and will be chairing one of the streams at ECMW. Budd's LimeBridge colleague, Bill Price, will be over from the US with a newly published book : “The Best Service is No Service”. For the brochure and to learn more, click here. You can get a 20% discount booking via Budd  VIP Code: KN2176BUDEM

The Phone House Conference

Peter is attending this QPC conference

Professional Planning Forum Annual Conference

The must-attend event for contact centre directors, MI analysts and resource planners. Peter is one of the judges of the PPF Innovation Awards. Having judged the whole variety of awards, this one is the hardest and most thoroughly judged. Read more about the event.

LimeBridge

The 12th LimeBridge global gathering

US CCO Forum (Global Operations Council)

Peter will be attending.

NICE SmartCenter roadshow

Peter will be chairing and speaking at the roadshow as it stops in London on April 17th. For more details and registration click here

Budd Networking Event - Brand and Corporate Social Responsibility are Inseparable

Integrity is Not an Option!

This Budd networking event will explore the practicalities of turning CSR strategies into front line reality. The session will be low on theory and high on practical experience in a field where practical experience of combining brand, operational marketing and CSR management is difficult to find.

John Luff, from Sustainable Marketing, will lead the topic and, in the tradition of Budd events, there will be plenty of time afterwards for informal networking over a social drink. Read more.

The Intelligent Telecoms Billing and CRM Forum 2008

Peter is speaking at this event

Book Launch - The Best Service is No Service

Our first LimeBridge book "The Best Service is No Service" launches in London on the evening of April 3rd. Get in touch if you'd like to attend

The Supper Club Forum

Peter is guest speaker for the London Supper Club talking about entrepreneurialism to entrepreneurs.

European Contact Centre Week 2008 (IQPC)

Peter is chairing this conference.  For event details click here

Elsevier Global Operations Event

MD Ramaswami will be representing us at the Elsevier Global Operations event.

Chief Customer Office Forum

Details will be published soon about this 4th CCOF meeting. Contact us to learn more and have a look at CCOF and membership.

Legal & General Customer Experience Event

Peter will be the external keynote.

Budd Christmas network event

"Where's the working in social networking?" Guest speaker was Phil Dourado, author of The 60 Second Leader, who gave us some fascinating insights and provoked a lively discussion.

Call Centre Clinic LIVE: At-home Agents 2007

Peter chaired this inaugural "Live" event. There's a paper in the library detailing some great learning shared at this conference on home working.

LimeBridge 11th international gathering

Hosted by Budd.  For more about our global alliance partners see www.limebridge.com

Chief Customer Officer Forum

Budd hosted the 3rd Chief Customer Officer Forum in London. If you’re a Chief Customer Officer or have a similar role in your organisation and would like an invitation to join this forum, email us.  Find out about the CCOF and previous meetings.

Contact Centres Portugal 2007

Jonathan Wilson was speaking at this 3rd international conference organised by APPC.

Institute of Customer Service (ICS) Annual Conference

Peter spoke on “How do we stop doing dumb things to customers and staff?”  Click here for event He also took part in a lively debate on outsourcing. Hear what was said.

The SOCAP in Europe Annual Conference

Peter was running a workshop on the first day of this event. Click here for more about the SOCAP event

Chief Customer Officer Forum

Budd hosted the second CCOF dinner and forum day in the congenial surroundings of Studley Castle. Once again, this was an excellent networking and sharing occasion for forum members. If you’re a Chief Customer Officer or have a similar role in your organisation and would like an invitation to join this forum, email us.  Find out about the CCOF and previous meetings.

CMA Contact Centres Forum Meeting

Peter and Marion gave the opening presentation at this newly established forum of the Communications Managers Association (CMA).  Topics included top challenges for the contact centre industry today.