Founders
Peter Massey Conference References
Don Hales' introduction to Peter talking at the CSTA event this September:
"....one of the UK's top presenters and consultants in customer strategy today, talks common sense in an arena where sense is not always that common."
Martin Roberts, Vice-President Marketing, NICE Systems
“Peter Massey provided an excellent start to our customer event with a thought provoking keynote presentation titled “The Best Service is No Service”. As usual, Peter made some very significant observations about the current state of customer service delivery, delivered in an amusing and approachable manner. A satisfaction rating of 95% suggests that Peter connected very well with our audience!”
Tania Khadder, Summit Producer, MARCUS EVANS, CRM Europe
Peter Massey is one of the best moderators I've ever worked with. He's upbeat, charismatic and highly professional. And no one knows CRM better than he does."
Alex Lawrence - Conference Organiser IIR - Telco CRM and Retention
“ Frankly, it was one of the best examples of Chairing I have seen. The Chairman can have a difficult job, stuck in a sort of 'half-way house' between the organisers and the delegates. Juggling audience interest with considerations of time, maintaining concentration and providing relevant insights for a day can be challenging, to say the least. You made it look simple, with an authoritative but unobtrusive style which I know went down very well with the audience. In particular, you didn't appear to bring your own agenda to the event, which helped highlight and clarify the interests of delegates and speakers”.
Ed Haines, TERRAPINN - Loyalty World
"I really appreciate the way you handled the conference, your fulfilment of the role of chairman was exemplary. The feed back we have had has been great, and the testimonials are marvellous."
Sylvia Michael Senior Summit Producer MARCUS EVANS - CRM Europe
"Peter Massey is a true CRM guru, a dynamic presenter and probably the best conference facilitator I have worked with! He has been a phenomenal asset to our CRM Summits."
Dr Daniel Ruegger, Head of Analytical Services, UBS AG, Delegate
"Peter is passionate about the events he is chairing and very well invites everyone to follow him from the beginning on. As a result you jump start with an inspired community exchanging new ideas and enthusiasm."
INAUGURAL CHIEF CUSTOMER OFFICERS FORUM - Sydney , Australia November 2004
David Jaffe , Consulting Director
“Peter’s facilitation of sessions of the Chief Customer Forum were the highest rated sessions in a Forum that General Manager level executives regarded as the best they had attended in many years. He blended attendee involvement with great use of intellectual property and his own experience. He also expertly led discussions on the future of the Forum and received universal positive feedback. If there was such as a thing as a master black belt facilitator, it would be Peter”.
