05 Feb 2008
Confidently in control at Barclaycard Business

See how investment in the planning team and WFM systems achieved 9% productivity gains and supported improvements in employee survey results for 3 consecutive years. Initiatives included a new intra-day role on each site, agent desktop access to performace stats & schedules, better relationships with marketing and a co-ordinated approach to employee communication and buy-in

Taken from Best Practice Guide 2007 – Professional Planning Forum

 

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