The product versus the service 1

Posted by: Peter Massey | 1.12.2007

I was driving home today and broke into a broad grin. OK I’m an unashamed petrol head but after two and half years with my car, should I still be grinning to myself just for going round a corner or two? I just loooove my car!

But on Friday it goes in for its big service. I do not love garages. So with my professional eye, I wonder whether the service can wipe the smile off my face or enhance it?

Find out what happens next week: same place, same time, same channel……….

customer experience design |

No Comments on “The product versus the service 1”

comments rss | trackback url

Leave a Reply