Comments on: The creation of customer effort and all because… http://www.budd.uk.com/blog/the-creation-of-customer-effort-and-all-because/ How do we stop doing dumb things to customers and people? Fri, 13 Jan 2012 14:33:01 +0000 hourly 1 http://wordpress.org/?v=3.0.2 By: The Budd blog - How do we stop doing dumb things to customers and people? » Causing customer effort – The gap between advertising and reality – “Our belief is what we learn from one customer will help us to better serve anotherR http://www.budd.uk.com/blog/the-creation-of-customer-effort-and-all-because/comment-page-1/#comment-711 The Budd blog - How do we stop doing dumb things to customers and people? » Causing customer effort – The gap between advertising and reality – “Our belief is what we learn from one customer will help us to better serve anotherR Wed, 06 Oct 2010 13:15:10 +0000 http://www.budd.uk.com/blog/?p=306#comment-711 [...] and my card being cut off whilst trying to get back from Sweden during the ash cloud problem (see blog ). Each time I try to give them feedback but I know I’m wasting my breath by the way it’s [...] [...] and my card being cut off whilst trying to get back from Sweden during the ash cloud problem (see blog ). Each time I try to give them feedback but I know I’m wasting my breath by the way it’s [...]

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