That was the response I had from Carphone Warehouse this morning.
I’m on month 14 of an 18 month contract and yes, I know what a contract means - but over the last few months, having missed some important emails when out and about, I thought I might move up in the world to a Blackberry or XDA. Blackberry have just brought out a girly pink Pearl and since I have girly pink laptop, thought this would do very nicely.
However, even when I offered to consider a penalty, upgrade to a contract more than double the monthly value and lock myself in to them for a further 18 months - the computer said “No”. You can only upgrade when there’s only two months left on the contract.
So if I’m very desperate for a pink Blackberry, or to prove a point, I’ll now have to go and get a contract with someone else and end my contract with Carphone in 3 months time. It must make some good business sense to someone at Carphone - but sending your customers to another supplier when they say “Hello, I’d like to spend more money, for much longer than I intended to” - has never been top of my list of things to do!
