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The Budd Library

Please help yourself to Budd library of articles. If you need specific information please get in touch and we’ll help

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Featured Article

  • It's A Small World After All by Customer Experiences Consultancy Budd

It’s a small world after all

I was introduced to a stranger today. She said 3 people had mentioned me in the last week as someone she should meet as she is starting a business. Her first start up. In the [...]

June 26th, 2015|

The 5 minute guide to Best Service is No Service

Budd's passion is “How do we stop doing dumb things to our customers and our people?”. Through years of practical experience, research and experimentation in several countries we have developed world class processes to do [...]

May 8th, 2009|

100 things you can learn from SOUTHWEST AIRLINES

Southwest Airlines has a reputation for low costs and customers like this, but that’s only part of the reason for the company’s sustained and profitable success. Most importantly, success stems from the overall experience that [...]

November 1st, 2008|

100 things you can learn from Disney

As part of sharing best practice in customer service excellence, Budd has researched Disney to illuminate why they are so successful in repeat business and why so many customers stay loyal. With Disney, it’s not [...]

September 8th, 2008|

The Best Service Is No Service, Article 3, Compelling Self Service

Self service has a dirty name with a lot of consumers. “I hate those touch tone menus that go on for ever”. “It takes forever to get a quote on the website and then you [...]

August 6th, 2008|

The Best Service Is No Service, Article 2, Remove Dumb Contacts

In this 2nd installment Peter looks at chapter 2 of our book "The Best Service Is No Service" and the removal of “dumb contacts”. Please log in or register an account to [...]

August 6th, 2008|

The Best Service Is No Service, Article 1, Concept and Introduction

In this first installment Peter Massey looks at chapter 1 of our book, "The Best Service Is No Service" and introduces the principles of “Best Service,” discussing why the causes of service have to be [...]

August 6th, 2008|
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