This astounded me. You should read it as an email chain, starting at the bottom. Is a machine error or just a crass process? What a waste of everyone’s time!
“Hello
Thanks for your email.
The characters from the security answer you’ve given in your email aren’t quite right. We need the 2nd and 3rd characters of the answer to your security question. It’s the question we ask you when you call us (e.g your mother’s maiden name, your pet’s name or the first school you went to).
If you can’t remember that, please reply with the date you got your last bill and how much it was for.
We’ll be able to help you as soon as we get the right details.
Regards
XX Customer Service
Original Message Follows:
————————
Cheers – have been trying stores, call centre, web chat to find out what
my options are for the past 3 months since my iphone went into reboot on
any long conference calls
Appreciate my contract is up next week
What I want is the next iphone and I believe its not due for a few
months – so I don’t want a long term contract.
What are my options apart from leaving you?
Can you give me my usage data profile against tariff proposed so I can
get the right tariff? I’m always paying extra for 08 numbers – which is
conference calls. I know I use circa 1 gig a month data and that my
texts and voice is perhaps way under the limit
Peter
On 6 Jun 2011, at 13:42, xxxxx wrote:
Hi peter
This is an email from XXX to let you know that you are a Platinum customer and I am your account manager, I am here to help with any queries that you may have as well as to let you know about the great ways that XXX could be saving you money. If you want to find out more then call 402 from your handset or email me back and I will be happy to help you,
There is a link below to let you know of all the great benefits of being an XXX Platinum customer. You also now have my email address so if there is anything at all I can help you with just let me know.
Thanks
vanessa’
