Radio 4’s You and Yours programme picked up on our mission “how do we stop doing dumb things to customers” today and included our sound bite. How do you sum up the answer to customer experience in 15seconds?
The thing to do is to recognise that customers know what’s wrong, so listen to them and act on it. Short and sweet eh?
You and Yours are looking to reward good service by accepting nominations which they’ll broadcast on air. Today’s were:
Nat Savings & Investments’ call centre
A lady in New Maldon post office
To keep nominations coming in, they ask you send them via: http://www.bbc.co.uk/radio4/youandyours/youandyours_contact.shtml
