And what a great night it was. The total amount donated at the Kent CC centre alone reached £150,000 and total calls were 5700. Comic relief expected us to take 3000 and have £50,000 donations, so everyone did really well.
Despite breaking a few golden rules like eating at the desk (and getting sauce on the headset boom) I think we all got a taste of the real life of a call centre rep. Sure the calls we handled were pretty simple and repetitive which, thank goodness, is not always the case.
What was interesting to me was that even on a night of charity, some callers still had no patience or respect job you are doing. The the inability to pay with the card you want, the failure of the address checking system meaning that the address had to be spelt out letter by letter and numerous other simple issues, prompted unnecessary frustrations and responses from callers. Has the reputation of the industry got so bad that, as customers, we expect and want to complain rather than be satisfied?
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