I found this list about managing people. I gave a talk around it in Bangalore in 2003. How India has changed since. But managing people is timeless. A reminder is always useful.
- Each person has a motivation profile, find it and use it
- Recruit the right people for the right roles, rigorously
- Recruit the really good people, the stars you find, even if you don’t have a job for them now
- Recruit for attitude, recruit winners. People can learn the content of a role
- Balance the teams – task, team players, leaders, followers
- Train, train and train again, together – the team that trains together stays together
- Stretch people – people stay as long as they are learning
- Money is a demotivator, as long as you have enough
- Pay people to do something extra and you will have to keep paying them to do it again
- Make people bring their out of work objectives to work and beat them up if they don’t work on them (“80/20″), driving fulfilment
- Look for people’s strengths eg a secretary can be great at interviews
- Ensure consistency of delivery through process – blame the process, not the people if something goes wrong
- Keep explaining the changing context around people – keep the external world coming in
- Walk the floor (daily) and say good morning to everyone
- Say thank you
- Respect for every person: I see you, I see you too
- Go back to the floor at start of any role and regularly thereafter
- Know the numbers inside out, what drives them and the root causes
- Adopt common thinking and analysing tools so you can form instant teams
- Social glue is vital in your organisation so foster personal relationships and events to cause them
- Celebrate successes
