One of our ‘truths’ is that customers and staff that interact directly with customers already know a lot about issues and problems … and often how to solve them. Listening to their stories is often inspiring. The following was inspired by a customer advisor on a recent client engagement.
View from the front
| We the unheeded, doing the unneeded. |
| Showing the unknowing. |
| Too much pressing, too many stressing. |
| The unneeded our undoing. |
| Talk more, rest less. |
| Always collecting, something new to show, |
| never reflecting, learning from what we know. |
| The knowing unheeded, bright new world unweeded. |
| Doing the unneeded, defection speeded. |
| They talk, I squeeze. |
| They talk, I breeze. |
| I talk, they freeze. |
| I talk – on their knees! |
| I hear them, they are my feed. |
| I hear them, know what they need. |
| Now is the time to hear me speak. |
| Now is the time to heed the call. |
| Now is the time to follow my lead. |
| I’m undoing the unneeding, starting now. |
