Our mission in the CCO Forum is "How do we stop doing dumb things to our customers and people? Find out more.
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Budd's passion is “How do we stop doing dumb things to our customers and our people?”. Through years of practical experience, research and experimentation in several countries we have developed world class processes to do this. They are based on the simple fact that your customers and your front line staff have most of the answers already.
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