See how the new helpline was the catalyst for “getting things done” across issues affecting the police, council and housing agency. Most complaints stem from a few hotspots or issues and 31 neighbourhood committees are each tasked with generating an improvement action every month. Crime in Sandwell has reduced by 25% in 2 years. ASBOs have greatly reduced and are much lower than in neighbouring areas.

Taken from Best Practice Guide 2007 – Professional Planning Forum

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